Refund policy

REFUND AND RETURN POLICY

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 14 days from the date of delivery to return eligible items for a refund. This is in accordance with UK consumer rights legislation.

Eligibility

To be eligible for a return, items must be:

Unused and in the same condition as received
In original packaging (where applicable)

Please note: As our products are handmade to order, we cannot accept returns on custom or personalized items unless they arrive damaged or defective.

How to Initiate a Return

To start a return, please contact us at phil@geminicreationsuk.co.uk with:

Your order number
The item(s) you wish to return
Reason for return

We will provide you with return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund.