Private Policy

 

1. Introduction

 

Gemini Creations UK ("we", "us", "our") is committed to protecting your privacy and complying with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal information when you use our website or place an order.

 

  • Business Name: Gemini Creations UK
  • Address: Shevington, Wigan, United Kingdom
  • Email: phil@geminicreationsuk.co.uk
  • Website: www.geminicreationsuk.co.uk

 

 

2. Information We Collect

 

We collect only the information necessary to provide our products and services to you:

 

  • Contact details: name, email address, phone number, delivery/billing address
  • Order information: items purchased, personalisation details, special instructions
  • Payment information: processed securely via our payment providers — we do not store full card details on our own systems
  • Technical data: IP address, browser type, device info, pages visited — collected via cookies and analytics
  • Communications: emails, messages, or custom design requests you send us

 

 

3. How We Use Your Information

 

We use your data only for the following lawful purposes:

✅ To process, make, and deliver your order and keep you updated on progress

 

✅ To respond to your enquiries and provide customer support

 

✅ To send order confirmations, dispatch notices, and essential service messages

 

✅ To improve our website, products, and customer experience

 

✅ To comply with legal and tax obligations

 

 

We will NEVER send you unsolicited marketing emails unless you have explicitly opted in. You may opt out at any time.

 

 

4. Who We Share Your Data With

 

We never sell, rent, or trade your personal data to third parties for marketing purposes. We may share limited information only where necessary:

 

  • Payment providers — to process payments securely
  • Couriers / Royal Mail — your name and delivery address to ship your order
  • Website & security providers — hosting, analytics, and spam protection services operating under strict data agreements
  • Law enforcement bodies — only where legally required to do so

 

 

5. How We Store & Protect Your Data

 

 

  • All data is stored securely on password-protected, encrypted servers located in the United Kingdom or European Economic Area.
  • We use industry-standard security measures to protect your information from unauthorised access, loss, or misuse.
  • Personal data is retained only as long as needed:
    • Order & financial records: retained for 7 years to meet UK tax and accounting requirements
    • Marketing preferences: kept until you unsubscribe
    • Enquiry records: deleted once your request is fully resolved

 

 

6. Your Rights

 

Under UK data protection law, you have the right to:

 

  1. Access — request a copy of all personal data we hold about you
  2. Rectification — correct any inaccurate or incomplete information
  3. Erasure — request deletion of your data (subject to legal retention requirements)
  4. Restriction — limit how we process your information
  5. Portability — request your data in a machine-readable format
  6. Objection — object to processing based on legitimate interests or direct marketing
  7. Withdraw consent — where consent was the legal basis for processing

 

To exercise any of these rights, simply contact us at: phil@geminicreationsuk.co.uk

 

7. Cookies

 

Our website may use cookies to improve your browsing experience. You can control or disable cookies at any time through your browser settings — though this may affect some website functionality.

 

8. Children’s Privacy

 

Our website and products are intended for general and adult customers. We do not knowingly collect personal information from children under 16. If you believe we hold data about a child, please contact us immediately.

 

9. Changes to This Policy

 

We may update this Privacy Policy occasionally to reflect legal changes or business updates. The latest version will always be posted on this page with an updated date.

 

10. Contact & Complaints

 

If you have questions, concerns, or wish to exercise your privacy rights, please contact us directly:

📧 Email: phil@geminicreationsuk.co.uk

 

📍 Location: Shevington, Wigan, UK

 

If you are not satisfied with our response, you have the right to raise a concern with the Information Commissioner’s Office (ICO) — the UK’s data protection regulator.